The holidays featured in Magic Globe website are operated by Magic Globe Travel Limited, ‘the Company', which is registered in England under company number 5974173. The company is fully covered by an ATOL Bond, the ATOL number is 9391 and covers all passengers booking with Magic Globe Travel Limited.
The following conditions, together with the relevant information set out in this brochure, will form part of your contract with the Company.  

1. BOOKING YOUR HOLIDAY
(a) To secure your booking, you should complete and sign theMagic Globe Booking Form, and send it to the Company with a deposit of 25% per person - or as advised by the Company. If you are booking within 10 weeks of departure, then full payment is required.
(b) A contract will exist as soon as we issue a Confirmation Invoice.This contract is made under the terms of these booking conditions which are governed by English law and both parties agree to submit to the jurisdiction of the English courts at all times. If for any reason the Company does not accept your booking, your deposit will be returned.
(c) Special Requests should be indicated on the Booking Form or made in writing. The Company will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will the Company be liable if any Special Request is not met.
(d) If you arrange your holiday direct with the Company all correspondence and other communications will be sent to the address of the first person named on the Booking Form unless you specify otherwise.If you request correspondence through a business address, a residential address will also be required for emergency and security reasons.
(e) If your booking is made through a travel agent, the Company will address all communications to that travel agent. All monies paid by you to a travel agent under or in contemplation of this contract will be held by the travel agent for the Company until such monies are forwarded to the Company.
(f) The balance is due 8 weeks before departure.
 
2. AMENDMENTS & CANCELLATION
(a) Amendments by youThe Company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the Booking Form. You must pay an amendment charge of £50 perbooking, togetherwithall communication charges or other expenses incurred by the Company. These charges will be payable whether or not the Company succeeds in confirming your requested amendment. Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in paragraph
(b) below will apply dependent upon the conditions imposed by our suppliers.If you are unavoidably prevented from taking your holiday, by reason of, for example, illness, jury service, redundancy, unavoidable work commitments or the death or serious illness of a close family member, it may be possible to transfer your booking to a person acceptable to the Company (but it should be noted that some suppliers, including airlines consider any change of name as a cancellation, thereby attracting cancellation fees of up to the full value of the service) provided that:
i) if you request the transfer in writing allow reasonable time for the changes to be communicated to, and accepted by, suppliers.
ii) your request is accompanied by documentary proof of the reason for the transfer, any tickets or vouchers received from the Company, full details of the person who will replace you, any balance due for the booking and the appropriate administration fee (see below).
iii) your replacement agrees to be bound by these booking conditions.The administration fee will be £50 per person. You, as transferor of the holiday, and the transferee shall be jointly and severally liable to theCompany for payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday charges. Please note that airlines in particular sometimes charge a 100% cancellation fee and the cost of a new ticket.
(b) Cancellation by youAll cancellations must be advised in writing, signed by the signatory of the Booking Form and sent to the Company at Basement 61 Warwick Square London SW1V 2AL. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. The following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.
Days prior to Departure Date % of Total
Written Advice of Cancellation Received Holiday Cost
More than 57 days loss of deposit
56-39 days 60% of total holiday cost
Less than 39 days 100% of total holiday cost
(c) Re-booking following a cancellationShould you wish to cancel a holiday and re-book an alternative this will be subject to the cancellation terms within these booking conditions.Magic Globe may use their absolute discretion however to transfer some or all of any monies already paid by you to the alternative booking. If the alternative booking requires a greater deposit than has already been paid then the balance between what is required as a deposit and any deposits already paid becomes due.
(d) Amendments by the CompanyGreat care is taken to ensure that the descriptions and prices given in this brochure are accurate at the time of publication. Changes can occur, though, and the Company reserves the right to change any of the details in this brochure, including prices, in which case theCompany will advise you of any such change before accepting your booking. After a Confirmation Invoice has been issued, the Company makes every effort to operate all holidays as advertised. In very rare circumstances, the Company may have to modify a holiday before you depart. If the modification is significant (that is, if it is a change of flight time by more than 12 hours, a change of international airport [except between airports serving the same city], a change of destination or a change to a lower standard of accommodation), the Company will notify you as soon as practicably possible and offer you three choices.
You may accept the modification, you may change your booking to another available holiday or you may cancel and receive a full and prompt refund. If you choose another holiday, which is more expensive, you must pay the difference, but if it is cheaper, the Company will make the appropriate refund. If you cancel and receive a full refund following a significant modification made for any reason other than force majeure or low bookings you will receive the following compensation, calculated according to the number of days prior to departure that you are notified of the change.
Days prior to Departure Date Compensation when Notification of Change is sent Per Person
More than 42 days £10
29 - 42 days prior £20
15 - 28 days prior £25
14 days prior £30
Force majeure means unusual and unforeseeable circumstances beyond the Company's control, the consequence of which neither the Company nor its suppliers could avoid, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. ‘Low bookings' means that an insufficient number of people have booked the arrangements to make their operation financially viable in the advertised form.Cancellation by the Company as a result of low bookings will not be made after the ‘balance due' date (i.e. 8 weeks before departure).If there is a minor modification before you depart (that is, any change not included in the definition of a significant modification set out above), the Company will try to notify you, although it is not obliged to do so, nor is it obliged to pay any compensation. If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.
(e) Cancellation by the CompanyIf you fail to pay the balance of the holiday price at least 65 Days before departure, the Company will treat your booking as cancelled and levy the cancellation charges set out in paragraph 2(b) above.If the Company is obliged to cancel your holiday in any other circum-stances before departure, the Company will use its best endeavors to offer alternative arrangements of a comparable standard or will give you a full and prompt refund. In addition, unless the cancellation has been caused by force majeure or low bookings, the Company will pay you compensation as set out in paragraph 2(c).  

3. MAGIC GLOBE: PRICE POLICY
(a) All prices are based upon exchange rates to the £ as shown in the relevant brochure.
(b) The Company is under no obligation to give a breakdown of the costs involved in a holiday.
(c) The Company reserves the right to notify you of an increase in the brochure or advertised price before accepting your booking.
(d) After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking (see paragraph 3(e) below), the price of your holiday is, regrettably, subject to the possibility of surcharges in certain limited circumstances. However, a surcharge will only be levied solely to allow for variations in transportation costs, including costs of fuel, increases in normal published airfares, taxes or fees chargeable for services such as landing taxes at airports, the exchange rate applied to the particular package or if the UK or over-seas government or regulatory body introduce or increase taxes. Even then, the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendment charges) before passing on any surcharge to you. Only amounts in excess of this 2% will be surcharged. There will be an administration charge of £1.00 per person. Surcharges will be notified by a revisedConfirmation Invoice sent to you.
(e) If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
(f) Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at that time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date when the Confirmation Invoice was first posted to you.
(g) The financial commitments offered above by the Company mean that the Company is not able to reduce holiday prices should the value of the £ strengthen.

 
4. RESPONSIBILITIES OF THE COMPANY
The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards.The descriptions, information and opinions given in this brochure by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing.The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company before departure is not as described and not of a reasonable standard. The Company also accepts liability if you suffer death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care.
They are also conditional upon you following the procedures for notification of complaints set out in condition 9, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company's liability.The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation, namely the Warsaw Convention 1929 (as amended), the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request.If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and/or assistance with legal fees up to £5,000 per BookingForm, such contributions to be repaid to the Company out of any judgment or insurance payment you subsequently obtain.

 
5. YOUR RESPONSIBILITIES
(a) General information concerning passport, visa and health requirements applicable to UK Citizens is set out in the brochures. However, such requirements are subject to change and you must check current requirements before departure. It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. The Company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
(b) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.  
6. AIRLINES & OTHER SUPPLIERS(a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions, which limit and/or restrict the suppliers' liability.(Copies are available on request - please allow 28 days).
(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.
(c) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional formby the local supplier. In rare cases beginners may have to take lessons at a charge before being permitted to use hotel equipment otherwise offered free.

 
7. EXCURSIONS
Please note that when you book an excursion locally you contract with the local company providing that excursion and not the Company.The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company's terms and conditions.

 
8. DATA PROTECTION ACT
It may be necessary for us to ask you for certain personal information.Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company, and is available for you to inspect during the Company's normal working hours. It will be passed to the suppliers (who may reside outside the EEC), if it is necessary for them to know this information in order to fulfill our contract to you.

 
9. IF YOU HAVE A PROBLEM
If you are unhappy with any aspect of the Company's arrangements while you are on holiday, you must address your complaint immediately to the company's local representative (or, if none, to the Company) and to the management of the hotel or other supplier whose services are involved. If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company in writing to arrive within 30 days of your return. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.
(c) This contract and any matters arising from it are governed by the laws of England and Wales and are subject to the jurisdiction of theCourts of England and Wales.

 
10. BROCHURE DESCRIPTIONS.
This brochure is planned and produced many months in advance of its commencement of validity. Every effort is made to ensure that the details, description and prices contained in the brochure are correct, based on inspections, and information passed to the company by its suppliers.However changes do occur, sometimes at short notice and therefore theCompany will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for the Company to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.

11. FINANCIAL PROTECTION

All holidays booked with Magic Globe Travel Limited are ATOL protected by The Civil Aviation Authority. Our ATOL number is 9391. ATOL protection extend primarily to customers who book and pay in the United Kingdom.